Privacy Policy

Effective Date: 10 October 2026

This Privacy Policy explains how BVI Building Services & Controls (operating via bvicontrols.co.uk) collects, uses, and protects your personal data when you visit our website or interact with our Building Management Systems (BMS) and building services.

We are committed to protecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following types of personal information:

  • Contact Information: Your name, email address, phone number, and company name when you fill out a contact form or request a consultation.

  • Technical & Usage Data: Your IP address, browser type, operating system, and details about how you use our website (collected via cookies).

2. How We Use Your Data

We use your information strictly to provide and improve our services:

  • To respond to your enquiries about our BMS systems, gas, mechanical, electrical, or renewable energy services.

  • To manage our business relationship and carry out any contracts we enter with you.

  • To maintain the security, functionality, and performance of our website.

3. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases to handle your data:

  • Contractual Necessity: To fulfil requests or services you have asked us to provide.

  • Legitimate Interests: To respond to business enquiries and optimize our website user experience.

  • Legal Obligation: To comply with any relevant UK statutory or regulatory requirements.

4. Data Sharing and Retention

  • Third Parties: We do not sell or rent your data. We only share information with trusted third-party service providers (like website hosting or IT support) who help us operate our business, subject to strict confidentiality agreements.

  • Retention: We only store your personal information for as long as necessary to fulfil the purposes we collected it for, or to meet legal and accounting obligations.

5. Your Rights

You hold specific statutory rights regarding your personal data under UK law:

  • The right to access the personal data we hold about you.

  • The right to request corrections to inaccurate or incomplete data.

  • The right to request the deletion of your data under certain conditions.

  • The right to object to or restrict our data processing activities.

  • The right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK data protection authority.

6. Cookies

Our website uses standard cookies to analyse web traffic and improve functionality. You can adjust your browser settings to refuse cookies, though some parts of the site may not function perfectly as a result.

7. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us via the details provided on our main website interface.